Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: October 18, 2025
1. Information We Collect
Contact Information
When you contact us through our website forms, we collect:
- Full name
- Email address
- Message content
- Service interest selection
Website Usage Information
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send you information about our services (with your consent)
- Improve our website and user experience
- Comply with legal obligations
- Protect our rights and prevent fraud
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We use EmailJS to process contact form submissions. EmailJS may store your form data temporarily to deliver messages.
- Legal Requirements: When required by law, regulation, or legal process
- Business Protection: To protect our rights, property, or safety, or that of others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights
Under South African data protection laws (POPIA), you have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator
6. Cookies and Tracking
Our website uses minimal cookies and tracking technologies:
- Essential Cookies: Required for website functionality
- EmailJS: May use cookies to process form submissions
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
7. Third-Party Services
EmailJS
We use EmailJS to process contact form submissions. EmailJS may collect and process your form data according to their privacy policy. For more information, please review EmailJS Privacy Policy.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Contact Form Data: 3 years from submission date
- Website Logs: 12 months
- Marketing Communications: Until you unsubscribe
9. International Data Transfers
Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.
12. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Artemis Innovations (Pty) Ltd
Email: hello@artemisinnovations.co.za
Address: 160 Grosvenor Road, Bryanston, Sandton, Johannesburg, 2191, South Africa
Information Regulator (South Africa):
For complaints about our data practices, you may contact the Information Regulator at
www.justice.gov.za/inforeg/